Every device we sell carries its manufacturer's warranty — and WELLBLOC handles the process for you. No calling overseas support lines: email us, we take it from there.
How it works
- Email support@wellbloc.ca with your order number, the product, and a description (photos or video help).
- We confirm coverage with the manufacturer and arrange repair or replacement.
- We keep you updated until it's resolved.
Coverage periods
Warranty periods are set by each manufacturer and stated on product pages — typically one year for recovery devices, with some brands offering longer (for example, select KALA panels carry multi-year warranties). Coverage applies to manufacturing defects under normal use; it doesn't cover accidental damage, wear items (pads, straps, attachments), or misuse contrary to the manual.
Damaged on arrival?
That's not a warranty case — it's on us. Contact us within 7 days of delivery and we'll replace or refund at no cost. See our Refund Policy.