Refund policy
We want the products we sell to earn their place in your routine. If something isn't right, here's how returns work.
30-day returns
Most products can be returned within 30 days of delivery, provided they are unused, in their original packaging, and in resellable condition. Once we receive and inspect your return, your refund is issued to the original payment method, typically within 5–10 business days.
How to start a return
Email support@wellbloc.ca with your order number and the item you'd like to return. We'll confirm eligibility and send return instructions and the return address. Please don't ship a return before receiving instructions.
Return shipping
Return shipping is the customer's responsibility, except where an item arrived damaged, defective, or incorrect — in those cases we cover it. We recommend using a tracked service; refunds can only be issued for returns that reach us.
Non-returnable items
- Custom-made equipment — Nubis tables, chairs and ice baths are custom-made to order and are non-returnable.
- Opened hygiene and personal-care items — bath soaks, topicals, creams, kinesiology tape, and stimulation pads once opened, for health and safety reasons.
- Gift cards.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement or refund at no cost to you. Issues that appear after use are handled under the manufacturer's warranty — see our Warranty page.
Exchanges
The fastest route is to return the original item and place a new order. For sizing exchanges (for example, recovery boots), contact us and we'll help you get the right fit.