Ordering & shipping
Where do orders ship from?
Canada. Orders are typically dispatched within 1–2 business days with tracked shipping, and prices are in CAD — no surprise duties or cross-border delays.
How long does delivery take?
Typically 2–7 business days after dispatch for most of Canada, depending on region. Oversized equipment may ship freight, and we'll coordinate delivery with you.
Do you ship outside Canada?
Not at this time — WELLBLOC is built for Canadian customers first.
Returns & warranty
What's your return policy?
30 days from delivery on unused items in original packaging. Custom-made equipment (like Nubis tables) and opened hygiene items (soaks, topicals, tape, stim pads) can't be returned. Full details in our Refund Policy.
What if my product stops working?
Every device we sell carries its manufacturer's warranty, and we handle the process for you — one email to us, not a support maze. See Warranty.
How WELLBLOC works
What's a Practitioner Pick?
A practitioner — an RMT, physiotherapist, chiropractor or similar — specifically selected or commented on that product.
Why do you carry so few products?
On purpose. We'd rather stock three good options per need than thirty you have to filter through. If it's here, it earned the shelf.
Is your guidance medical advice?
No. Product guidance and practitioner notes are general information. Always follow the manufacturer's instructions and consult your healthcare professional before starting a new therapy, especially if you're pregnant, have an implanted device, or are managing a condition.
Payment
What currencies and payment methods do you accept?
Prices are in CAD. We accept major credit cards and the express payment options shown at checkout.
Anything else?
Email support@wellbloc.ca — a real person answers.